• Inform B.E. of changes as soon as possible. We understand that guest may cancel, extend, shorten or change your stay. Do inform B.E. to avoid penalty imposed by hotel.

• Do not double book with more than 1 agent - this will lead to confusion at hotel. Hotel may ignore double booking and guest ended up paying counter rates.

• Book hotel using guest's passport names and check in using the same passport name. If hotel cannot locate guest's name in their computer system, you will be charged counter rates.

• Ask for address of hotel in chinese - this will be provided in our confirmation email to you but ask for it if we miss out. This is important as most taxi drivers do not speak english.

• Be careful of unauthorised "agents" at the airport - these poachers would solicit passengers on pretext of cheaper accommodation for same hotel - only to send guests to different hotel. Pls note prevalence of this practice during the Guangzhou Trade Fair period - you will be at their mercy - beware of poachers around airport and railway station.

• If you encounter problem during check-in, please ask the hotel staff to call B.E. GUANGZHOU OFFICE- they have our telephone numbers.

Remember we are here to serve you ! Please call or email us when you have problems in Guangzhou.